GROW WITH US - We are looking for you to join our team at the Hamminkeln site as

Here's what you can expect

• Advise customers & sell spare parts: Competent advice to our customers and sale of spare parts
• Processing complaints: Independent processing of incoming complaints
• Processing orders: Complete order processing including deadline tracking
• Identifying spare parts: Finding spare parts via electronic media
• Contact person in day-to-day business: Close coordination with the sales force and coordination with relevant interfaces

What you need to bring

• Training & Qualification: Successfully completed commercial training, e.g. as an office clerk (m/f/d), industrial clerk (m/f/d), retail clerk (m/f/d) or wholesale and foreign trade clerk (m/f/d)
• Professional experience & Expertise: Initial experience in telephone customer service is desirable
• IT & language skills:  Confident handling of MS Office and Windows applications as well as good knowledge of German; initial experience with ERP systems, ideally with SAP S/4HANA, is an advantage, but not a prerequisite
• Personal skills: Strong communication skills, pleasure in telephoning and organisational talent as well as a high level of customer and service orientation

What we offer you

• Your start at FRICKE: A structured induction programme with a dedicated contact person ensures a successful start. You will be warmly welcomed into the team and receive the support you need right from the start.Modern working environment: You can look forward to modern workplaces, digital tools and flat hierarchies. We communicate at eye level - we make decisions quickly and together.Stable foundation: 30 days' holiday, holiday and Christmas bonuses, capital-forming benefits and annual salary adjustments offer you a reliable basis and recognition of your performance.
• Flexibility with structure: With us, you benefit from flexible working hours within the framework of operational procedures. You also have the option of working remotely on a few days a month - in coordination with your team and the respective requirements.Promoting development: We offer you internal and external training and development opportunities to support your individual professional and personal development.
• Your well-being counts: A healthy working environment is a matter of course for us. This includes not only ergonomic workstations and JobRad leasing, but above all a respectful, supportive working environment in which you can flourish.
• Experience more together: Whether it's unique employee events such as our company festival HEAT WAVE or joint sporting activities at the FRICKE Social Run: we live and breathe togetherness - because good cooperation starts with a strong community.

Then apply directly online or send us your application materials, including your last three transcripts, by mail. Since we want to streamline our processes and reduce CO2 and paper consumption, postal applications will not be returned but will be digitized and then disposed of in accordance with data protection regulations.

Learn more about our commitment to sustainability at WE ACT – and discover exciting insights into our work environment on our FRICKE Blog f.inside.

Location / Place of work

Wilhelm Fricke SE (GRANIT PARTS)