Service Advisor / Customer Service Advisor for DAF (m/f/d)
FRICKE Nutzfahrzeuge is part of the FRICKE Group and is one of the largest trade and service partners for DAF TRUCKS, FIAT Professional, SCANIA and ISUZU in Germany. At our six locations in northern Germany, we offer our customers expert advice and comprehensive, brand-independent maintenance and repair services.
GROW WITH US - We are looking for you to join our team at the Neumünster location as
Here's what you can expect
- Car acceptance: Carrying out vehicle acceptance together with our customers
- Planning workshop capacities with foresight: Organising capacity utilisation and scheduling orders in the team
- Recording orders precisely: Recording detailed orders with all necessary data in our system
- Giving binding price and deadline commitments: Making reliable agreements to our customers
- Obtaining approvals: Organising payment approvals and order extensions
- Clarifying technical issues: Liaising with manufacturers for technical support
What you need to bring
- Training & Qualification: Successfully completed technical or commercial/technical vocational training, for example as a motor vehicle mechatronics technician / commercial vehicle mechatronics technician (m/f/d), motor vehicle / commercial vehicle mechanic (m/f/d) or automotive salesperson (m/f/d), ideally with further training as a motor vehicle / commercial vehicle master craftsman (m/f/d), state-certified technician (vehicle technology) (m/f/d) or certified service consultant (m/f/d)
- Professional experience & Expertise: Professional experience in the workshop environment, service or aftersales desirable - ideally with practical experience in the commercial vehicle environment
- IT & language skills: Confident handling of common Office programmes
- Personal competence: Independent and customer-oriented way of working as well as strong communication skills
What we offer you
- Your start at FRICKE: A structured induction programme with a dedicated contact person ensures a successful start. You will be warmly welcomed into the team and receive the support you need right from the start. Modern working environment: You can look forward to modern workplaces and flat hierarchies. We communicate at eye level - we make decisions quickly and together. You also benefit from flexible working hours in line with company processes.Stable foundation: 30 days' holiday, holiday and Christmas bonuses, capital-forming benefits and annual salary adjustments offer you a reliable basis and recognition of your performance.
- Promoting development: We offer you internal and external training and development opportunities to support your individual professional and personal development.
- Your well-being counts: A healthy working environment is a matter of course for us. This includes not only ergonomic workstations and JobRad leasing, but above all a respectful, supportive working environment in which you can flourish.
- Experience more together: Whether it's unique employee events such as our company festival HEAT WAVE or joint sporting activities at the FRICKE Social Run: we live and breathe togetherness - because good cooperation starts with a strong community.
Then apply directly online or send us your application materials, including your last three transcripts, by mail. Since we want to streamline our processes and reduce CO2 and paper consumption, postal applications will not be returned but will be digitized and then disposed of in accordance with data protection regulations.
Learn more about our commitment to sustainability at WE ACT – and discover exciting insights into our work environment on our FRICKE Blog f.inside.
Location / Place of work
FRICKE Nutzfahrzeuge GmbH
Leinestraße 1924539 Neumünster